We’re proud to announce that Kraken was once more a multi-category winner on the Buyer Centricity World Collection (CCWS).
Overcoming robust competitors, this yr’s awards comply with our 2023 CCWS Buyer Success and Worker Expertise class wins, together with our 2024 Buyer Perception & Suggestions win.
Our award-winning potential to enhance consumer expertise by way of AI
Within the Finest Use of AI in CX Europe class, we received primarily based on our confirmed leveraging of synthetic intelligence to reinforce buyer expertise. Measurable enhancements via buyer satisfaction scores, together with considerate integration of moral issues in AI utilization, had been among the many judging standards.
Our award-winning entry centered round Kai, Kraken’s chatbot and first line of help for our purchasers who contact assist by way of chat. By effectively resolving widespread questions from purchasers, Kai permits our human assist staff to dedicate extra assets to the purchasers who want our signature 6-star assist, whereas permitting purchasers with simply resolved points to be helped immediately.
Ashley Speller, Kraken VP Shopper Engagement, stated, “We’re thrilled to have been acknowledged as soon as once more for our dedication to delivering distinctive buyer experiences. These awards are a testomony to the onerous work and dedication of our total staff, who attempt day by day to make a significant influence on our purchasers’ lives. We’re proud to be setting a brand new customary for buyer centricity in our trade.”
Kraken acknowledged as a number one client-service employer
Within the Worker Expertise Technique Europe class, the winner was chosen primarily based on how properly corporations had been in a position to present an incredible setting for his or her workers to stay, work and develop inside.
On this entry, we centered on Kraken’s do business from home insurance policies, diverse wellness applications, intensive skilled growth applications and robust firm tradition. We proudly proceed our concentrate on sustaining a collaborative, passionate, and blissful workforce who can share our enthusiasm with our purchasers.
Click on right here to learn extra in regards to the Buyer Centricity World Collection Awards and to see the complete checklist of winners.
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